Returns & Exchanges

Returns & Exchanges

Return Policy

It is highly suggested for the customer to create an account upon purchase. Should you need to request an exchange or store credit, it facilitates the process considerably.

Items returned within 14 days (30 Days for International Customers) of when shipment was received will be eligible for exchange, store credit or refund. Shipping and Handling is not refundable. Sale items and custom-made items are final sale, non-refundable. Items must be returned in the original product packaging they were shipped in, in their original, unworn condition. Items not returned in the original product packaging will not receive full credit and a repackaging fee of $5.00 will be charged.

If you need to return an item, send your items to the address below - (If you did not create an account, that is okay! Please continue with the instructions below)

Ship your items back to our address and make sure you add tracking/confirmation so we can verify it was delivered to us -

Roial - Returns
3311 Elm St
Dallas, TX 75226

Include your original order sheet and make a note as to what you'd like for your item - store credit, refund or exchange. If exchange, please note what you'd like to exchange your item for. If there is a difference in price, we will contact you to arrange for payment. Once your item has been received, we will process your return within 5 days of receiving the items. Once processed, an email will be sent to your email used with your original order to confirm your store credit, refund or new tracking information.

We reserve the right to refuse any exchange for any reason.